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International: +44 203 006 7878
Email Us: info@nia.agency
Terms and Conditions
Definition of terms:
I, we and us refer to National Investigation Limited.
Client, customer, 'you' refers to a client of National Investigation Agency Limited that has paid National Investigation Limited in part or in full for its' services or have requested either verbally or in writing for National Investigation Agency Limited to proceed or continue with any investigation, surveillance or work of any kind.
  • When instructing National Investigation Limited, you are entering into a legally binding agreement. Such an agreement obliges you (the client) to pay such fees as are agreed either verbally or in writing, and in return National Investigation Limited will complete your enquiry and provide you with a report on the outcome of your instructions, written, orally, or in such a way as is deemed fit by National Investigation Limited.
  • Refunds Policy. Where National Investigation Limited has been instructed to commence an investigation and any kind of deposit or payment has been made by the client, these monies are non-refundable in part or in full once National Investigation Limited has commenced work on the client's instructions, in full or in part, if the request for refund is made thereafter. If no work has been commenced by National Investigation Limited and, it is agreed that a refund can be made, a refund less 25% administration fee will be made.
  • Fees. All fees for instructing National Investigation Limited are payable in advance of National Investigation Limited commencing work on any instructions for the client unless it is agreed in writing to start the investigation prior to payment. These fees are non-refundable unless agreed as per term (2) of National Investigation Limited 's terms and conditions. If it is agreed in writing that an investigation will start, and payment has not been made, failure to make required payments within 14 days of the investigation proceeding will result in the use of a collection agency to recover our costs (see note 9).
  • Consultancy/appointment fees and associated expenses may be payable and may be charged by National Investigation Limited at the rate of 120.00 per hour, whilst engaged at meetings either in person or by telephone, and for any agent's time used as a direct result of the consultancy. This will also include mileage at 0.55 per mile and a travelling cost of 50.00 per hour plus any other travel or miscellaneous expenses incurred.
  • National Investigation Limited, its agents, affiliates and representatives make no guarantee that the information contained in reports provided to clients, whether implied or stated, either orally communicated or in writing, are true and accurate. National Investigation Limited accepts no liability for any inaccuracies in its reporting, the use, misuse or any loss arising from its' reports.
  • National Investigation Limited will not knowingly undertake investigation that will be in breach of privacy laws, or indeed any laws governing the domicile within which it is instructed to perform investigation. Any client that is found to be abusing the services of National Investigation Limited, for illicit, criminal or any unlawful purpose will have their agreement(s) with National Investigation Limited terminated without notice. National Investigation Limited will assist any legally recognised authority in the prosecution of parties abusing its' services in such a manner. It is a client's responsibility to seek the proper legal advice about what is lawful.
  • Confidentiality. National Investigation Limited, its agents and representatives will never disclose client information without being served the proper legal instrument that National Investigation Limited must comply with, unless the client expressly wishes us to release any such information to a third party. In the absence of such an instrument, or client authority to release information pertaining to a client's investigation, National Investigation Limited considers all client materials, identity data, and all material relating to client investigation as highly confidential. After an investigation, has concluded and National Investigation Limited has informed the client of the results, all papers, documents or electronic data including emails, computer files and media shall be immediately destroyed. Any documents that are the legal property of the client shall be returned to the client by a method requested by the client, and at the client's expense.
  • Results of investigation. If any payment is made to National Investigation Limited for any service whatsoever, it is on the understanding that Payment is for the investigation work that National Investigation Limited or any persons working on behalf of National Investigation Limited are either about to carry out, or have already carried out. Under no circumstances is payment made on the basis of investigation results. Furthermore, when National Investigation Limited accepts an investigation and gives an expected investigation time for completion, this is only an estimated time and not a guarantee. National Investigation Limited will not accept responsibility for delays caused by circumstances beyond our control or indeed elements of the investigation that may result in an extended investigation period.
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